Muve Physio respects your right to privacy and is committed to safeguarding your personal information.
This Privacy Policy outlines how we collect, use, disclose, and store your personal and health information in accordance with the:
Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. What Information We Collect

We may collect the following types of personal information:

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• Name, date of birth, address, phone number, and email

• Emergency contact details

• Health information including medical history, treatment plans, referrals, and clinical notes

• Payment and billing information (e.g. for private health or Medicare rebates)

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2. How We Collect Your Information

We collect your information in several ways, including:

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• When you submit an enquiry form or email us

• During phone calls, appointments, or in-person discussions

• When you complete a patient intake form

• From other health professionals, with your consent

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3. Why We Collect Your Information

We collect your personal information to:

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• Provide physiotherapy, exercise physiology, and therapy assist, services and manage your care

• Make clinical decisions and coordinate treatment plans

• Communicate with you regarding your appointments or treatment

• Manage billing, payments, and health insurance claims

• Comply with legal obligations

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4. How We Store and Protect Your Information

Your information is stored securely in Splose, our practice management system.
Splose is a cloud-based, Australian-owned platform designed specifically for allied health practices and complies with Australian privacy and data security standards.

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All personal data is protected through encryption, password protection, and access controls. Only authorised Muve Physio team members can access your information.

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We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure.

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5. Disclosure of Your Information

We will not share your personal or health information without your consent, unless required or authorised by law. With your consent, we may share your information with:

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• Other health professionals involved in your care (e.g. GPs, specialists)

• Health insurers, Medicare, or third-party payers for billing purposes

• Our practice software provider (Splose), solely for data storage and support. Splose is bound by strict confidentiality and security obligations.

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6. Accessing or Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate or outdated.

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To request access or changes to your personal information, please contact us in writing via email or post. We may require proof of identity before processing your request.

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7. Website and Online Communication

When you interact with us online — including through our website enquiry form or by email — your information may be transmitted and stored electronically. While we use secure systems, no online method of communication is completely risk-free.

 

Our website may use cookies or third-party analytics tools to enhance user experience. These tools do not collect identifiable health information.

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8. Questions or Complaints

If you have any questions, concerns, or complaints about how we manage your personal information, please contact us:

Muve Physio

Building 4, Unit 2 / 34–52 Milnes Road, Strathalbyn
hello@muvephysio.com.au

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We aim to resolve any concerns promptly.
If you're not satisfied with our response, you may lodge a complaint with:
The Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

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Last updated: 1st July 2025